FAQ

Welcome to the Cisrescat FAQ page.
Below you’ll find helpful information about ordering, shipping, returns, and customer support.

If you need further assistance, please visit our Contact Us page or email us at info@cisrescat.com.

1. How long does delivery take?

Estimated delivery times:

  • Processing time: 1–2 business days

  • Shipping time: 6–8 business days

  • Estimated total delivery time: 7–10 business days

Please note that delivery times are estimates and may vary due to carrier delays or seasonal demand.

For full details, please review our Shipping Policy.

2. Do you offer free shipping?

We currently offer free standard shipping within United States, unless otherwise stated at checkout.

More information is available in our Shipping Policy.

3. Where is your company located?

Cisrescat is an online business registered in United Kingdom.
We serve customers within United States through our e-commerce platform.

Our business details can be found below in the Contact Information section.

4. What if I receive a damaged or defective item?

If your order arrives damaged or defective, please contact us within  7 days of delivery.

Depending on the situation, we may offer a replacement, repair, or refund in accordance with our Return & Refund Policy.

Please refer to our Return Policy for full eligibility conditions.

5. Can I cancel my order?

Orders may be cancelled within 24 hours of placement.
After this period, cancellation may not be possible if the order has already been processed or shipped.

To request a cancellation, please contact us via our Contact Us page as soon as possible.

6. What is your return policy?

We offer a return process in accordance with applicable consumer protection laws.

To review eligibility requirements, return timeframes, and instructions, please visit our Return Policy.

7. When will I receive my refund?

Once your returned item is received and inspected, eligible refunds are processed within 7 business days.

Refunds are issued to the original payment method used at checkout.
Processing times may vary depending on your financial institution.

Full details are available in our Refund Policy.

8. Do your products include a warranty?

Certain products may include a limited 30-day warranty covering manufacturing defects.

Warranty coverage, exclusions, and claim procedures are described in our Return Policy.

9. How can I contact customer support?

You can contact our customer service team by:

We aim to respond within 1–2 business days during business hours.

10. Do you offer international shipping?

Currently, we ship only within United States.

Shipping availability may change in the future. Updates will be posted in our Shipping Policy.

11. Do you have a physical store?

At this time, we operate exclusively online through our official website.

12. Do you accept bulk or wholesale orders?

We may accept bulk orders depending on product availability.

For wholesale or large quantity inquiries, please contact us through our Contact Us page.

13. How do I exchange a product?

If exchanges are available for your item, instructions and eligibility criteria are outlined in our Return Policy.

Please review the policy before submitting a request.

14. How can I track my order?

Once your order has shipped, you will receive a confirmation email with tracking details.

You may also track your order by visiting our Track Order page.

Contact Information

Store Name: Cisrescat
Operated By: WLA APEX LTD (Registered in the UK)
Business Address: 83d London Road, Romford, RM7 9QD, United kingdom
Company number: 16699630
Warehouse Address: 44 Sherman Ave, Plainview, NY 11803, USA
Email: info@cisrescat.com

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT-5)
Response Time: We aim to reply within 1–2 business days.